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Avoiding the Pitfalls of Carrier Partner Number Testing for Telco's & Conferencing Companies
In the current economic climate, companies are increasingly turning to conferencing solutions to drive collaboration among colleagues, customers and partners. While this technology can be an important tool in driving time to market and revenue streams, most Telco & Conferencing companies trust this platform to Global carrier partners who have assured them that their international numbers are indeed operational.
There are a number of pitfalls looming for the corporation that entrusts Global carrier partners to test international numbers. Many of these pitfalls can impact your business and avoiding them at all costs is essential. Here, we will take a closer look at these pitfalls and how Global Telecom Testing provides the solution for avoiding these costly mistakes.
Testing Done by Computers - Even though the global economy seems to be running in a virtual world, computers are not always the best option for delivering high quality. Too many carriers rely on computer testing to determine whether or not an international number is live and working before delivering the number to a client. The computer may be able to sense a connection, but it cannot determine if call participants can hear each other clearly, or if other call quality issues are present.
Live Line Assumption - Too often, Global carrier partners will assume a number is operational just because it has worked in the past. Testing will not be done on the number, or it will be done to determine only if the line is live. Most often, the failure of the line is not discovered until the time of actual usage. As a result, a poor testing effort on the behalf of Global carriers creates a poor perception for the client. In addition it can destroy sales efforts and can waste time and money on a conference that could not take place.
Lack of Industry Standard - Depending on the country in which the international carrier is operating, there may be no telephone industry standard that drives their performance. Therefore, customer service is not a priority. This may be unacceptable for companies operating in the United States, but could be business as usual in other parts of the world. Either way, it wastes valuable time and creates a poor perception of the company.
Global Telecom Testing's (GTT) In-Country Live Testing ensures that international numbers are not only operational, but also offer quality communications before the calls take place. GTT employs testers whom are strategically located in 85 countries. These testers make as many as 20 test calls per hour guaranteeing a desired performance level for every call a company needs to make, or a conferencing provider needs to offer.
For companies that offer telecom collaboration and conferencing services for the commercial sector, it is imperative that the numbers provided are true working numbers that can deliver a quality call experience for all conference participants. If a Global carrier partner is entrusted to verify numbers, true testing may not occur, resulting in failed conference calls and wasted time and money.
About Global Telecom Testing, LLC
Global Telecom Testing LLC, was founded in 2007 to provide reliable testing services for the telephony industry and corporate end-users for their conference, toll, toll-free, VOIP, DID, and international networks by providing worldwide, in-country, live quality of service assurance testing.