Global Telecom Testing Services
Our testing services ensure that phone numbers are validated as working numbers,
and mobile apps functionality and usability are verified worldwide.
85% of customers are dissatisfied with their telecom experience...
92% of all customer interactions occur via phone. (Garter Survey)
GTT's testing ensures the integrity and reliability of worldwide telecom services, enhances accuracy, customer satisfaction, and retention.
Global Telecom Testing's 2015 Pass/Fail Report of Worldwide Telephone Numbers showed that more than 27% of worldwide telephone numbers and IVR platforms tested are non-operational upon delivery to global businesses..
Global companies are losing clients and compromising service because their worldwide telephone numbers, IVR platforms, mobile apps & games, and global roaming services are flawed. Customers are encountering issues when attempting to contact customer support, purchase services, products, make reservations, and/or use mobile apps & games.
The time and money spent to fix faulty telecom services is costly and frustrating, but more importantly, negatively impacts how your company is perceived in the marketplace.
We offer a wide range of testing solutions to help you protect your business' lifelines:
- Expedited (ASAP) testing
- New number provisioning testing (before delivery to customers)
- Post delivery testing
- Live co-op testing with in-country carrier partners
- IVR platform testing
- Fax testing
- SMS testing
- Global roaming services
- Open up in-country service tickets directly with local carrier partners on your behalf
- Low volume number testing in order to prevent carrier repossession
- Latency testing
- Load and congestion testing
- Multiple network testing
- Mobile app & game testing (utilizing different handsets & networks)
- Market research
- Data collection
We use humans to test, NOT machines
